Accessible holidays
Designed with respite care at the forefront of our mind
The hotel is affiliated to the Seren charity and was designed with ‘respite’ care at the forefront of our mind as a safe space allowing you to relax in a friendly atmosphere. Therefore, access points, rooms and facilities cater to a wide variety of accessibility needs to maintain guests’ independence as much as possible.
With our experience in this area (both as a provider and also a customer arranging holidays for our own groups of individuals), we know the challenges faced when trying to find somewhere suitable. We’ve taken our experience and turned it on its head to ensure that we cater to most needs and ages, be they learning and/or a physical disability or mental health needs, requiring full support or a light touch. Our holiday experience offers a 5-star quality care!
We know that holiday breaks are a personal thing – some individuals want to pack as much in as possible, whilst others just want to have a relaxing get away … and we can help with that!
We know that some parents want to maintain regular contact and be involved in the holiday experience via photos and daily diary reports, whilst others don’t feel the need to know the finer details … and we can help with that too!
We value your independence and can support your accessibility needs at a low level or step in should you need the occasional helping hand during your stay with us.
Our trained and experienced care team can support a variety of specialist support and are happy to discuss your needs – our bespoke service is unique to you.
This service can also cater to individuals seeking temporary ‘enablement-style’, short term support. An ideal service when transitioning from hospital before returning home whilst you build up your strength and confidence in comfortable surroundings. We can offer you the added peace of mind of having care support if required by prior arrangement.
Whilst our support is bespoke, below offers some suggestions of the most popular packages to whet your appetite!
Core Support Packages
Independent Stay Package
Mainly chosen by guests with:-
- Mild support needs
- Guests with disabilities who are largely independent and may not have a care-giver present
This package includes:
- Accessible room with adaptive equipment (hoists, grab rails, roll-in shower)
- Daily check-in by support staff (for example once or twice per day)
- Emergency call system with 24/7 response
- Optional activities and excursions
- Access to accessible facilities (including our pool table, karioke and sensory room etc)
Shared Care Package
Mainly chosen by guests with:-
- Moderate support needs and/or with a caregiver present
- People with disabilities and their carers who want partial support during their stay
This package includes:
- Accessible room with shared sleeping arrangements or adjoining rooms
- 4–6 hours of personal support care per day (such as bathing, dressing, feeding support)
- Respite care slots for carers (for example 2 hours daily of one-to-one support to allow the carer to rest or go out)
- Access to daily therapeutic/recreational activities
- Mealtime assistance if needed
Full Support Package
Mainly chosen by guests:-
- With high or complex needs
- Requiring 24-hour care or specialist support, possibly unaccompanied
This package includes:
- An accessible suite with medical-grade equipment (profiling bed, hoist, pressure mattress etc)
- Full personal care from trained support workers (24/7)
- Specialist, tailored support (eg medication, PEG feeding, catheter care)
- Designing a personalised care plan on arrival
- Full day schedule of optional therapeutic and leisure activities
- Carers (if present) receive extended respite or even separate accommodation
Carer Recharge Package
This package is mainly focused on the care-giver who is seeking respite in the knowledge that their loved one is being fully supported during their holiday experience.
This package includes:
- Separate accommodation for the carer
- Daily 1:1 care for the cared-for person by staff (flexible hours to be agreed)
- Optional peer support sessions with other carers
- Guided local excursions or workshops
Enablement Package
This package focuses on supporting people who have been in hospital for treatment or following a medical condition. We see this service as a stepping stone to bridge leaving hospital and before returning home.
This package includes:
- Supporting short term mobility needs
- Helping to rebuild confidence in your own abilities
- Developing a rehabilitation programme to regain key skills in preparation for returning home
- This package also incorporates an element of recovery
Bespoke, tailored package
We aim to cater to most requests, so let’s have a chat!
Whilst these are our most popular packages, we can also offer additional services which can be added to any package to increase flexibility and personalisation:-
Optional Add-On Services
These include but are not limited to:-
- Transport – Accessible transport for trips or medical appointments
- Assistive Tech Rental – Temporary access to communication aids, powered wheelchairs etc through our Cymorth Seren provision
- Pet-Friendly Option – For guests with support or emotional assistance animals
- Cultural/Religious requirements – please discuss your needs in advance.
- Services – Access to dietary, spiritual, or language-based support
- Dietary Assistance – Tailored meal planning for allergies, diabetes, dysphagia, etc.
- Night Support – Overnight care or sleep-in staff availability
- Memory Support – For guests with dementia or cognitive decline (specialised staff and activities)
Example Package Combinations
Below we have identified a guest type who’s chosen one of the suggested packages from above and wishes to take advantage of some add-on options. These are examples only to give you an idea of how complementary our ‘add on’ services are. However, we are open to discussing other requirements which may not be listed:-
- An adult with mild mobility issues who may be a solo traveller and wishes to take advantage of an Independent Stay package with added transportation including some therapies.
- A parent caring for an autistic child may wish to consider Shared Care package with additional childcare and the use of our sensory activities – either in our dedicated room or use of mobile unit in the bedroom.
- An adult with a progressive condition holidaying with their spouse may wish to take advantage of the Full Support package with additional clinical care coupled with added carer recharge days.
Equipment for hire
Here at Gwesty Seren, we aim to cater to most if not all needs to ensure you have an enjoyable break. Based on our experience in the care sector, accessibility knowledge and our specialist aids service provision, we can provide the following equipment for hire to facilitate your stay with us;
- Personal Care Items
- Profile beds
- Chair Raisers
- High Back Chairs
- Rise and Recline Chairs
- Toilet Support Frame
- Electric Scooters
- Wheelchairs
- Rollators
- Walking Frames
- Shower Chairs
There will be an additional charge for the hire of these items, with the price being dependant on the item, and the length of hire. If you would like to make arrangements to hire anything during your visit, please contact the Hotel who will arrange on your behalf.
Prior notice usually of no less than 1 week will be required especially for items requiring assembly, although we may be able to arrange smaller, non-assembly stock items sooner. Should you require anything which is not included in the above list – covering our most popular requests – please do not hesitate to contact us to discuss your requirements further and we’ll try our level best to meet your needs.